Help Desk Supervisor resume examples

A modern resume example for a Help Desk Supervisor position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Help Desk Supervisor Salary

$
59744.52
/ year
Avg. Base Salary (USD)
10%
44321.17
k $
25%
51959.87
k $
Median
59744.52
k $
75%
69425.89
k $
90%
78624.32
k $
$
21.40
/ hour
Avg. Base Hourly Rate (USD)
10%
16.20$
25%
18.58$
Median
21.40$
75%
26.67$
90%
30.56$

What is the Pay by Experience Level for Help Desk Supervisor?

Career Paths

Explore the most common career paths for Help Desk Supervisor. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Help Desk Supervisor
Senior Systems Administrator
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Information Technology (IT) Manager
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System Administrator, Computer / Network
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Information Technology (IT) Director
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Senior Information Technology (IT) Manager
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Senior Project Manager, IT
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Information Technology (IT) Manager
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Help Desk Manager
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Systems Administrator
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
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Use proven Help Desk Supervisor CVs to be accepted by the prospective employer.

Talents and experience in Computers Software are essential, yet you should never forget about determination. It is simply as significant as other things. Encourage your boss that you may be the right job applicant for the job role and declare your commitment in your Help Desk Supervisor curriculum vitae. Work with examples on our platform for prompt positive results.

Typical Key Skills and Action Verbs for Help Desk Supervisor

If you submit your CV to business employers or HR specialists in Computers Software and try becoming a Help Desk Supervisor, do not forget to identify certain skill sets that are appropriate for the picked job. There are lots of action verbs and vital talents we offer for this field: detailed documentation, itil, and support policy planning.

Key Skills & Proficiencies

Strategic Planning
Customer Checkout
ITIL
Customer Retention
Lotus Applications
Ticket Management
Detailed Documentation
Purchasing
Report Analysis
IT maintenance

Action Verbs

Customer Contact
Web Application Development
Lotus Notes
Data management
Mortgage Lending
End-User Training
Service Desk Team Management
Support policy planning
Computer Education Specialist
Client Relationship Management

Words to Avoid and Include on Help Desk Supervisor Resume

Improving your CV or making a fresh start with it may demand some practical tips and keywords that may succeed and attract your probable employer. Should you be presently hunting for a job in Help Desk Supervisor, look at your curriculum vitae and make sure you have provided particular keywords and phrases there, like internet service provider (isp), workflow planning, and information technology industry knowledge.

Phrases To Use

Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to [Software].
Managed high levels of call flow and responded to [Type] technical support needs.
Assisted customers with product selection based on stated needs, proposed use and budget.
Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
Monitored website traffic and pulled Google Analytics to provide data to marketing staff for evaluation.
Used [Type] ticketing systems to manage and process support actions and requests.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Worked to resolve technical issues for global users using [Type] and [Type] remote diagnostic tools.
Increased overall company performance through improved IT uptime and cost reductions.
Devised incisive workarounds and resolutions for [Type] problems.

Best Help Desk Supervisor Resume Objective Examples

A key part of your personal resume for a vocation of a Help Desk Supervisor needs to be an intention assertion. Primarily, an intention affirmation is a brief expression of your work motivation and self-assurance in the Computers Software. It functions far more smoothly if placed in the introduction area of your CV.

Efficient Help Desk Manager with [Number] years of comprehensive experience in IT industry. Outstanding problem-solving and troubleshooting skills with superb leadership abilities. Effectively managed technically diverse staff through delivery of high-level, consistent and responsive help desk services. Mastery of [Software] and [Software].
Accommodating Help Desk Supervisor with [Number] years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing and troubleshooting computers and peripherals. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff.
Logical Help Desk Supervisor with [Number] years of experience managing and supporting service desk environment. Successfully delivered customer service and technical operations expertise in [Type] industry. Comprehensive knowledge of computer hardware and peripherals, [Type] operating systems and internet protocols.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Help Desk Supervisor role. Skilled in Customer Contact and Customer Contact in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of Strategic Planning and Strategic Planning.
Hardworking and reliable Help Desk Supervisor with strong ability in [Task] and [Task]. Offering Web Application Development, Web Application Development and Web Application Development. Highly organized, proactive and punctual with team-oriented mentality.
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