Technical Support Analyst resume examples

A modern resume example for a Technical Support Analyst position. Based on the best resume writing practices.

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approved by recruiters
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Technical Support Analyst Salary

$
51375.39
/ year
Avg. Base Salary (USD)
10%
39221.77
k $
25%
44859.79
k $
Median
51375.39
k $
75%
62028.28
k $
90%
74654.38
k $
$
20.76
/ hour
Avg. Base Hourly Rate (USD)
10%
15.49$
25%
17.78$
Median
20.76$
75%
24.94$
90%
29.47$

What is the Pay by Experience Level for Technical Support Analyst?

Career Paths

Explore the most common career paths for Technical Support Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Technical Support Analyst
Senior Systems Administrator
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Information Technology (IT) Manager
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System Administrator, Computer / Network
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Technical Support Manager
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Information Technology (IT) Manager
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Systems Administrator
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Systems Administrator
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Software Engineer
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Technical Support Manager
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
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Write an impressive Technical Support Analyst CV to win the job opening.

You can seriously boost the potential for obtaining the employment by using the right form of your CV. Try to make it clear and trustworthy, present work-related details with verification of your expertise and talents required by the career in Computers Software. Make use of sample CVs by qualified personnel on our site.

Main Key Skills and Action Verbs for Technical Support Analyst

Recruiting professionals suggest to involve mainly talents associated with a selected employment opening. Describe what improvements you've attained in the past employment in Computers Software. This is going to properly reflect your past experience. If you'd like your Technical Support Analyst application to become spotted, then give full attention to the action words and their use within the document. We've gathered some effective samples for you: customer billing, computer installation and setup, microsoft office specialist (mos) expert.

Key Skills & Proficiencies

NOVELL
Hardware and Software Problem Diagnosis
Customer Contact
Strategic Planning
Xsan 2 Administrator
Lotus Notes
System Configuration
Linksys
Hardware and Software Installation
Lotus Applications

Action Verbs

Citrix
Inventory Management
Customer Complaint Resolution
SQL
IT Support
Web Application Development
Windows 10
Microsoft Office Specialist (MOS) Expert
Wide-area Networks
Technical Writing

Technical Support Analyst CV Phrases To Utilize

The journey to your desired position begins with developing a curriculum vitae. It is advised to adapt your CV to a certain job opening, instead of creating one doc for all companies. Implementing key phrases may help you have your curriculum vitae on the right track. Should you be searching for a Technical Support Analyst career, you could use phrases similar to: problem analysis, strategic planning, and disaster recovery.

Phrases To Use

Offered remote support for cloud-based and web-based clients via phone, email and chat.
Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
Undertook technical maintenance of various database systems, including [Type] and [Type].
Analyzed massive quantities of deep-dive information for [Industry] Big Data projects.
Assisted customers with various types of technical issues via email, live chat and telephone.
Researched, resolved and followed up on customer issues, earning [Number]-star customer review rating.
Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Developed and maintained technical expertise in [Area of expertise] and [Area of expertise].
Supported customers with online billing, access and account issues.

Best Technical Support Analyst Resume Objective Examples

In case you intend to get an outstanding ending with your application for a Technical Support Analyst post, design your CV correctly: Hit the road with a well-structured and well-thought-out objective statement. Don’t forget to put in certain skills and responsibilities you have had over your working years, which should be relevant and agree with the specs of the Computers Software. Placing an objective at the beginning of your resume ensures more chances your application ends up successful.

Articulate Technical Support Analyst with [Number]-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in [Area of certification] and [Area of certification]. Promotes dynamic skills in Citrix and Citrix.
Enthusiastic Technical Support Analyst specializing in outstanding customer service with [Number] years of experience in mobile business solutions. Background in helping businesses integrate budding technology into existing product selection. Expert in [Area of expertise].
Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Technical Support Analyst role. Skilled in Citrix and Citrix in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of NOVELL and NOVELL.
Hardworking and reliable Technical Support Analyst with strong ability in [Task] and [Task]. Offering Inventory Management, Inventory Management and Inventory Management. Highly organized, proactive and punctual with team-oriented mentality.
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