Technical Support Manager resume examples

A modern resume example for a Technical Support Manager position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Technical Support Manager Salary

/ year
Avg. Base Salary (USD)
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k $
k $
k $
k $
/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Technical Support Manager?

Career Paths

Explore the most common career paths for Technical Support Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Technical Support Manager
Vice President (VP) of Product Development
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Vice President (VP), Customer Service
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Technical Support Manager
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Information Technology (IT) Director
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Senior Information Technology (IT) Manager
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Senior Project Manager, IT
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Senior Product Manager
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Product Management Director
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Sr. Product Manager, Software
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Get retained by any company with a crystal clear and meaningful Technical Support Manager curriculum vitae.

Exploit exceptional pointers that went into creating the Technical Support Manager curriculum vitae examples showcased on our site. See the valuable patterns and wording and make sure you exploit the understanding in your very own curriculum vitae. Don’t miss out on action verbs and cite relevant information from your work in Computers Software only.

Common Key Skills and Action Verbs for Technical Support Manager

On the list of fundamental steps in making an inspiring CV in the Computers Software is accentuating your prior work experiences as a Technical Support Manager, determine the tasks and responsibilities you were able to become successful in. To do this, we have completed narrow research and made available the most popular and required phrases for your vocation, for instance: customer service expert, communicate with customers, staff management.

Key Skills & Proficiencies

ICT Help Platforms
Product Development
IT Support
Train Employees
Manage Schedule of Tasks
Technical Writing
Technical Problem-Solving
Process Design

Action Verbs

Customer Complaint Resolution
Technical Troubleshooting
Operations Management
Provide ICT Support
Hardware and Software Installation
Performance Management
Manage Staff
ICT Process Quality Models

Technical Support Manager CV Phrases To Adopt

Getting a placement might be stressful, specifically if you cannot fully grasp what's incorrect and no employer confirms your applications for a Technical Support Manager position. We highly recommend you to review your curriculum vitae carefully: perhaps it is critical to insert a few keywords and phrases there, such as secure sensitive customer's information, sales, forecast workload.

Phrases To Use

Analyzed and developed service goals for in-bound call center.
Managed customer contact center with [Number] support representatives.
Increased customer satisfaction ratings to [Number]%.
Tracked KPIs and created continuous improvement plans.
Developed and implemented training initiatives for new hires.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Best Technical Support Manager Resume Objective Examples

The Technical Support Manager starting point is a good place to put in an acceptable objective statement. This will help outrun competition and deliver extensive points about your competence, talents, and overall work history in Computers Software.

Efficient Technical Support Manager with progressive career and significant experience leading support teams. Known for Customer Complaint Resolution and Customer Complaint Resolution.
Hardworking Technical Support Manager with proven ability to reduce costs through [Action]. Motivating leader effectively manages teams of up to [Number] using proactive communication and resourceful approach to problem-solving. [Number]-year track record of collaborating with senior management to implement company-wide policies.
Technically-savvy Technical Support Manager with background in UNIX and Windows environments. Dedicated to ensuring exceptional customer service and driving repeat business. Collaborative team player known for [Task] skill and Technical Troubleshooting acumen.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Technical Support Manager role. Skilled in Customer Complaint Resolution and Customer Complaint Resolution in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of ICT Help Platforms and ICT Help Platforms.
Hardworking and reliable Technical Support Manager with strong ability in [Task] and [Task]. Offering Technical Troubleshooting, Technical Troubleshooting and Technical Troubleshooting. Highly organized, proactive and punctual with team-oriented mentality.
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