Call Center Team Lead resume examples

A modern resume example for a Call Center Team Lead position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Call Center Team Lead Salary

/ year
Avg. Base Salary (USD)
k $
k $
k $
k $
k $
/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Call Center Team Lead?

Career Paths

Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Call Center Team Lead
Call Center Manager
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Customer Service Supervisor
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Operations Manager
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Call Center Director
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Operations Manager
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Call Center Supervisor
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Senior Systems Administrator
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Information Technology (IT) Manager
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System Administrator, Computer / Network
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Every person who hopes to attain a Call Center Team Lead employment knows that the accurate resume may do approximately half of the job. For it to be accurate, we encourage you to go through our strategies, which we comprehensively prepared to aid you to reduce widespread complications. Look at your talents and expertise in Customer Service - these factors are hugely crucial in building a curriculum vitae.

Dominant Key Skills and Action Verbs for Call Center Team Lead

To be employed in the discipline of Customer Service, a potential Call Center Team Lead should remember to encompass the best of their skills and plenty of obligations they have tackled in their employment history. This’ll interest the recruiter and ensure your curriculum vitae is at the forefront. Remember that the specifics you integrate to the curriculum vitae should be in neat compliance with the stipulations of the post. Analyse the dominant action verbs in the list our team has created for your use: gathering information, insurance knowledge, knowledge database expertise.

Key Skills & Proficiencies

Bill Adjustment
Customer Complaint Resolution
Customer Checkout
Microsoft Office
Description and Demonstration of Products
Appliance Repair
Problem-Solving Skills
Interactive Voice Response (IVR)
Rewards Programs
Customer Service Optimization

Action Verbs

Satisfaction Failure Correction
Refunding Money
Customer Contact
Forklift Operation
Cash Handling
Customer Retention
Sales Expertise

Power Words and Phrases That MUST Be on Call Center Team Lead Resume

An accurate curriculum vitae is a path to take for candidates in all of the vocational areas, and Call Center Team Lead is no exception to this rule. Essential skill sets, extensive working experience, vast knowledge - everything may appear unseen by a recruiter if you fail to incorporate it into your curriculum vitae. To do this efficiently, please, adhere to our pro tips and remember to be as descriptive as possible, making your CV. To help simplify the task for you, we've compiled and categorized the most common terminology you might want to include in your application form: client communication, spreadsheets, customer billing.

Phrases To Use

Engaged in continuous learning and development opportunities to promote continued performance improvement.
Assisted team leaders by providing [Timeframe] status and performance reports to provide information on areas for improvement.
Processed over [Number] debit and credit card and electronic check payments per [Timeframe] with [Software] and [Software].
Oversaw team of [Number] agents focused on [Type] calls.
Handled advanced issues with calm, knowledgeable and professional approach.
Generated reports detailing metrics such as call times and satisfaction ratings.
Directed team of [Number] associates handling [Description] calls.
Produced reports outlining information such as call duration and customer satisfaction levels.
Managed customer concerns with calm demeanor and knowledgeable service.
Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
Promoted [Product or Service] offerings to drive growth and exceed benchmarks.

Best Call Center Team Lead Resume Objective Examples

An objective statement, aspiring to highlight the skills and responsibilities you have garnered within the duration of the Call Center Team Lead practice, is supposed to be be drafted expertly and placed at the topmost part of your CV. Therefore you’ll suddenly drive the attention of recruiter to the most crucial points and ensure your CV impresses. Mind that the strengths and proficiency you insert are supposed to be in line with the specifications of the Customer Service career being discussed.

Personable Customer Service professional offering over [Number] years of experience resolving account and service concerns for Customer Service customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Experienced Call Center Team Lead with over [Number] years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Motivated and disciplined team player with solid background of success in call center environments. Successful at satisfying customers while maintaining strict productivity and accuracy standards. Known for excellent collaboration and [Type] skills.
Intuitive professional proficient in [Software] and [Software]. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage [Number] years of [Area of expertise] and [Area of expertise] related experience to boost call center performance figures.
Enthusiastic and hardworking team player with a demonstrated track record of achievement in call center environments. Adept at meeting customer needs while exceeding productivity standards. Desiring a new role with the chance to advance professionally and contribute to team success.
Results-oriented call center professional with strong leadership skills and advanced proficiency in [Language]. Outgoing team player with a detail-oriented and systematic approach to resolving associate and customer concerns.
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