Call Center Supervisor resume examples

A modern resume example for a Call Center Supervisor position. Based on the best resume writing practices.

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approved by recruiters
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Call Center Supervisor Salary

$
49314.05
/ year
Avg. Base Salary (USD)
10%
35449.02
k $
25%
41681.33
k $
Median
49314.05
k $
75%
56301.71
k $
90%
64517.97
k $
$
17.81
/ hour
Avg. Base Hourly Rate (USD)
10%
13.19$
25%
15.45$
Median
17.81$
75%
20.57$
90%
24.29$

What is the Pay by Experience Level for Call Center Supervisor?

Career Paths

Explore the most common career paths for Call Center Supervisor. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Call Center Supervisor
Call Center Director
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Operations Manager
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Call Center Supervisor
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Customer Service Manager
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Office Manager
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Operations Manager
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Director of Operations
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General / Operations Manager
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Project Manager, (Unspecified Type / General)
View salaries
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
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Utilize accomplished Call Center Supervisor curriculum vitaes to be recruited by the target company.

It's possible to greatly improve the potential for obtaining the occupation by finding the correct form of your CV. Make it concise and honest, give relevant information with verification of your competence and skill sets required by the profession in Customer Service. Apply sample curricula vitae by specialists on our webpage.

Typical Key Skills and Action Verbs for Call Center Supervisor

A promising position in the Customer Service is less complicated acquired once you implement a correct strategy: insert action verbs and skill sets that respond directly to the expectations of the Call Center Supervisor occupation. Be certain to point out the most useful of them, so you can make the most of your CV. Here are the most prevalent samples: phrase], cleaning, management training.

Key Skills & Proficiencies

Customer Complaint Resolution
Strategic Planning
Operations Management
Data management
Quality Control Optimization
Purchasing
Policy and Procedure Modification
Report Writing
New Product Information
Bookkeeping

Action Verbs

Satisfaction Failure Correction
Customer Contact
Customer Checkout
Description and Demonstration of Products
Customer Retention
Employee Coaching
Training Coordination
Documentation and control
Credit and Collections
Payroll and budgeting

Ten Phrases That Kill Your Resume for Call Center Supervisor

To enhance the corresponding rate of an applicant's Call Center Supervisor curriculum vitae with the obtainable job role, we suggest taking advantage of typical words best setting out your capabilities, knowledge, and pro skills. Based on our analysis, among the most required ones for your niche, you can find these recommendations: exchanging merchandise, quality management, new product information.

Phrases To Use

Established and updated work schedules to account for changing staff levels and expected workloads.
Interpreted management directives to define and document administrative staff processes.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Managed [Number] employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
Trained contractors on monthly basis by developing and teaching processes and systems that increased customer satisfaction.
Planned [Type] meetings for [Number] [Job title]s on [Timeframe] basis and coordinated availability of conference rooms.
Interfaced with cross-functional support groups to manage daily operations.
Delivered constructive call process feedback.
Motivated and promoted team employees from within for key leadership roles.

Best Call Center Supervisor Resume Objective Examples

All of the Call Center Supervisor job applicants have to keep in mind the importance of a goal statement. The following declaration is more preferable applied at the start of your resume to be able to captivate the absolute maximum attention of a recruiting expert to your motivation. Afterwards, you have to go on to demonstrate each of the relevant abilities and competencies most advantageous in the Customer Service you chose.

Focused Call Center Supervisor with over [Number] years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets.
Engaging Call Center Supervisor with established talents in [Area of expertise] and [Area of expertise]. Adaptable individual with skills in Customer Complaint Resolution and Customer Complaint Resolution. Conversational in [Language] and [Language]. Interested in leadership position with company in Customer Service sector.
Educated professional offering [Number] years of experience streamlining processes, managing talented team members and performing [Task]. Tireless team player known for staying poised and calm in fast-paced environments.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Call Center Supervisor role. Skilled in Satisfaction Failure Correction and Satisfaction Failure Correction in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of Customer Complaint Resolution and Customer Complaint Resolution.
Results-focused Customer Service professional with strength in Customer Contact, [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
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