Customer Service Manager resume examples

A modern resume example for a Customer Service Manager position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Customer Service Manager Salary

/ year
Avg. Base Salary (USD)
k $
k $
k $
k $
k $
/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Customer Service Manager?

Career Paths

Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Customer Service Manager
Director of Operations
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General / Operations Manager
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Project Manager, (Unspecified Type / General)
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Vice President (VP), Customer Service
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Director, Customer Experience
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Vice President (VP), Operations
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Administrative Assistant
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Dental Office Manager
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Administrative / Office Manager
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Proven guidance to acquire employment as Customer Service Manager.

The top CV requires some instructions to be implemented. We're on this website to lead you as you go to the sensible Customer Service Manager resume, which could provide the preferred position. Everything you should do is look through our tips and build your personal ideal Customer Service resume along with the crucial details in it.

Typical Key Skills and Action Verbs for Customer Service Manager

If you fail to comprehend what to provide in your resume so that it will stick out and boost the prospect of being seen by the target hiring manager in the realm of Customer Service, we understand precisely what you need. Ensure you provide action verbs and abilities connected to the career of a Customer Service Manager, indicate your essential abilities and knowledge you have got that meet the criteria of the occupation effectively. Apply our collection not to omit anything: engine components, inter-department collaboration, customer billing.

Key Skills & Proficiencies

Customer Checkout
Cash Handling
Talent Development
Refunds Exchanges and Adjustments
Inventory Control
Complaint Resolution
Staff Management
Customer Billing

Action Verbs

Customer Contact
Excellent Time Management Skills
Engine Components
Customer Retention
MS Office expert
Sales Expertise
Intuit QuickBooks
Expertise in Sales
Upselling Products and Services
Schedule Coordination

Customer Service Manager Resume Phrases To Adopt

A wholesome curriculum vitae is a strategy to use for job seekers in all vocational areas, and Customer Service Manager is no exclusion. Essential capabilities, detailed experience, substantial knowledge - all of that can be invisible for a recruiter until you incorporate it into your curriculum vitae. For doing that successfully, please, implement our professional tips and remember to be as expressive as you possibly can, drafting your curriculum vitae. To help simplify the process for you, we've compiled and sorted the most popular terms you will have to put in your application: statistical reporting, customer retention, crm.

Phrases To Use

Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Exceeded team goals and collaborated with staff members ​​​to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Created customer support strategy for team of [Number] to increase [Type] customer retention by [Number]%.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
Interviewed, hired and trained new quality-focused customer service representatives.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Evaluated customer account information to assess current issues and determine potential solutions.

Best Customer Service Manager Resume Objective Examples

Besides the job candidate's job skills, HR professionals are inclined to check out the entire motivation and job goals of a job candidate. Subsequently, to make the most from your Customer Service Manager resume, never underrate developing a confident intention statement manifesting your major passion for the Customer Service and your personal and work determination for the company.

Diligent Customer Service Manager successful at establishing client relationships and directing cross-functional teams in Customer Service industry. Commended for reducing operation expenses [Number]% and supervising [Number] employees, including sourcing, interviewing and staffing. Strong ability to adapt to new environments and situations.
Direct Customer Service Manager bringing [Number] years of experience in Customer Service industry. Hardworking and innovative individual with talents in leading company initiatives, establishing vendor partnerships and conducting employee relations. Available [Number] hours weekly, including evenings and weekends.
Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Customer Service Manager role. Skilled in Customer Contact and Customer Contact in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Hardworking and reliable Customer Service Manager with strong ability in [Task] and [Task]. Offering Customer Checkout, Customer Checkout and Customer Checkout. Highly organized, proactive and punctual with team-oriented mentality.
Results-focused Customer Service professional with strength in Excellent Time Management Skills, [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
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