Customer Service Agent resume examples

A modern resume example for a Customer Service Agent position. Based on the best resume writing practices.

Use this example
as an inspiration
approved by recruiters
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Customer Service Agent Salary

$
40021.30
/ year
Avg. Base Salary (USD)
10%
27395.98
k $
25%
33821.27
k $
Median
40021.30
k $
75%
46861.86
k $
90%
56787.62
k $
$
14.43
/ hour
Avg. Base Hourly Rate (USD)
10%
10.22$
25%
11.92$
Median
14.43$
75%
17.14$
90%
20.52$

What is the Pay by Experience Level for Customer Service Agent?

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Expert pointers and recommendations for an effective Customer Service Agent job resume.

To have a Customer Service Agent career, you have to be captivating among other job seekers, and to accomplish this objective, you'll need a remarkable Customer Service resume. We are on this page to reveal a couple of helpful tips on making a CV that will present your strong points and expertly turn negative aspects into added benefits.

Common Key Skills and Action Verbs for Customer Service Agent

The most pertinent Customer Service skills you have acquired in your career in the specific field, plus other strengths you consider worth incorporating, should be inserted in a truly promising CV. Ensure they comply with the Customer Service Agent post to get the most of your job application. Look for the most commonly used ones in the following list we've made: international sales support, customer complaint resolution, description and demonstration of products.

Key Skills & Proficiencies

IBM Notes
HIPAA Compliance
Correspondence Composition
Client Needs Assessment
Exemplary work ethic
Oracle JD Edwards EnterpriseOne
HIPAA Regulations
Customer Contact
Description and Demonstration of Products
New Product Information

Action Verbs

Learning Strategies
Timpani Email
Empathetic and genuine
Microsoft Office Suite Proficiency
MEDITECH Software
Multi-Channel Contact Center Software
Intuit QuickBooks
Reading Comprehension
Customer Checkout
Speaking

Stand-Out Phrases for Customer Service Agent Resume

Here are the typical Customer Service Agent lingo hopefuls in the industry include in their curriculum vitaes. Included are tasks and responsibilities that are essential to add to a resume to elevate the chances of success of the job application. Choose the most applicable ones from the list below: customer contact, adobe systems adobe creative cloud, shipping procedures understanding.

Phrases To Use

Assisted call-in customers with questions and orders.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Contacted customers to return routine and general calls promptly.
Recommended products to customers and suggested other options if preferred product was unavailable.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Took over [Number] inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base [Number]%.
Reviewed files, records and other obtained documents to respond to customer requests.
Maintained and updated filing, inventory, mailing and database systems with [Software] and [Software].
Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
Used electronic documentation, reference tools and automated training to drive customer service ratings [Number]%
Fielded client queries related to services and products for [Number] customers daily.

Best Customer Service Agent Resume Objective Examples

A reason statement is an aspect of your personal Customer Service Agent CV that may look not obvious yet still performs an important role in the total feelings towards the job candidate. Hiring authorities recommend you to incorporate the following assertion immediately at the start of your Customer Service CV to achieve the interest to your persistence for the favored job and essential expertise in the corporation's tools.

Proactive Customer Service Agent with expertise in delivering support services and resolving customer complaints. Trained in [Software] and [Type] techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Competent Customer Service Agent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Skilled call center professional versed in customer support protocols for [Product or Service]. Bring extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.
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How To Use Resume Examples To Create A Job-winning Resume

Introduction

It is no longer news that you need to submit a professional resume if you want to improve your chances of getting the job you crave. In this article, you will find out how resume examples can help you with this challenging task.

Over the years, statistics have shown that many job seekers find the act of resume writing difficult.

Creating resumes that can win you the job you desire can be challenging, especially if you are writing your first resume.

However, thanks to the emergence of information technology, you can now say goodbye to the struggles that come with crafting a resume from scratch.

Now, there are a wide variety of tested and proven job-winning online resume samples on different resume builders available for you to choose from. This makes it much easier for you to write resumes that will convince hiring managers to give you the job.

As you keep reading this article, you will find answers to the following questions:

  • What are Resume Examples?
  • How do I create my own resume with Resume Examples?
  • How do Professional Resume Examples work?
  • Why do we suggest using Resume Examples?
  • What are the things I should pay attention to when searching for a Resume Example?
  • Can I edit Resume Examples according to my needs?

Let's get right into the details!


What are Resume Samples?

As the name implies, they are ideal examples of what resumes in different industries look like. For instance, they provide you with suitable resume structures and recommended details to include in your resume.

Additionally, they also show you the most effective way to portray your skills and experience to your potential employer.

With the aid of these samples, you can create your resume faster and boost your chances of getting the job that you crave.

This is why we have gone all out to show you how you can use them to edge out your competition (other job seekers). You will also discover some key details about resumes.
Read on!

How do I create my own resume with Resume Examples?

If you want to prove to your potential employers that you are the perfect fit for a vacant position, you need to create a perfect resume or cover letter.

However, there is good news. You don't need to rack your brain to write a job-winning resume. All you have to do is visit a reliable online resume builder, follow a few simple steps, and best.

These resume builders give you access to many ideal examples of industry-related resumes you can easily refer to when creating yours.

Resume samples provide you with the perfect guide you need to craft a readable and relevant resume.
Here is how you can use them to create your own resume:

  • Choose samples with resume formats suitable for a specific job or industry.
  • Observe how the names and contact information are included and follow suit
  • Include your resume objective or summary, following the pattern
  • Take a look at how the skills are highlighted and do the same
  • Get keywords from the sample and use them in your own resume
  • Mention your education using the structure in the example
  • Pay attention to the font style and use the same when creating your resume
  • Make sure you proofread your resume to confirm if it aligns with the sample you used

After doing this, you can rest assured that you have created a professional resume.

How do Professional Resume Examples work?

Before explaining how these examples work, let's clear air. They should not be mistaken for resume templates that are ready-made document format designed to help job-seekers portray their career achievements, skills, education, and work experience to their potential employers in an organized and attractive way.

Now, the purpose of an example is to provide you with sufficient context, general best practices, and insight on what a resume for a specific industry looks like.

Once you have an idea about how writing a specific or targeted resume works, you can improve the way you write your resume. This is how they work in helping you achieve your goals of writing a job-winning resume.

Why do we suggest using Resume Examples?

Here's why we recommend you use them:

  • Makes writing a top-notch resume Easier
  • Most of them are written by resume experts
  • Helps you to avoid the mistakes most job seekers make
  • Saves you time

Makes Writing a Top-notch Resume Easier

Writing a professional resume is easier when you use a resume example. It's no longer a hidden secret that some job seekers know little to nothing about creating a resume or cover letter.

If you fall under this category, that's no problem at all. Not everyone is great at putting words on paper.

So, don't feel bad because you struggle with this aspect. It isn't all doom and gloom.

Here's what you can do to make things better:

Look for samples of resumes related to the industry or position you are applying for and use them as a guide when writing yours. This will improve your ability to write a job-winning resume quickly.

Most of them are written by resume experts

When you use them, you are simply following a laid-down blueprint on the right way to write a resume suitable for any industry.

This is because the options you will find on resume builders are crafted by resume experts.

These experts possess vast knowledge about the do's and don'ts when it comes to writing a resume. They understand perfectly well what hiring managers look out for when they screen job resumes.

For this reason, they ensure that the examples they make available to you on the resume builders are easy to read and well-formatted.

They make it possible for you to draw the attention of any employer to your skills, experiences, and accomplishments.

You can be sure that writer's block is a thing of the past when you use them as your guide. And the best part is this — you will be able to create a resume that will leave a lasting impression on your potential employers.

Helps you to avoid the mistakes that most job seekers make

One way to avoid the mistakes that most job seekers make is to use a guide for writing resumes. According to experts' opinions, most job seekers make spelling and grammatical errors.

In the eyes of your potential employers, these mistakes are red flags that can prevent you from getting the job you crave.

Using examples to create your own resume can help you cut out mistakes because you need to pay attention to every detail.

By doing this, you can avoid the errors your competitors will likely make in their resumes. This gives you the upper hand.

Saves you time

Writing a resume from scratch takes a lot of time. But it gets better when you use samples because you get to save yourself a few minutes or hours of brain-racking.

All you have to do is find a resume ideal for the industry of your choosing and use it to your advantage.

Besides saving you time, you won't need to go through as much stress as you would have if you had to start from scratch.

What are the things I should pay attention to when searching for a Resume Example?

Making a decision to use examples when crafting your resume is one step in the right direction. But before you settle for an example, here are a few things you should consider during your search:

  • Ensure they are industry-related resume
  • The resume format (Chronological, Functional, or Combination Resume Format). Make sure it is the perfect fit for the position you are applying for.

Can I edit Resume Examples according to my needs?

When it comes to resume writing, you control the situation completely. It is up to you to create a great resume that is well-suited to a particular position or industry.

You can use this opportunity to transform your previous job experience into a sensation and catch the eye of your potential employers.

If you want to pull this off easily, you can edit samples of resumes.

The sole purpose of an example is to provide you with the right context required to craft a resume for a certain industry or job title.

Every tip, resume format, or phrase you will find is designed to help you target industries specifically and show your worth.

It helps you to prove to your employers that you are a professional who understands the demands of a position and the goal of the company.

With the aid of this guide, you can easily draw the attention of the company's management to your skills, dedication, knowledge, and expertise.

Regardless of the industry, you plan to begin or continue your career in, there is an example available for you to use.

This implies that if you want to impress employers in industries like Information Technology, Real Estate Management, Accounting, and many others, there is one for you to edit according to your needs. No one is left out.

Final Words

So far, we have shared with you all you need to know when using these helpful tools to create your resume.

It's now up to you to use all we have shown and explained to you to your advantage. Remember, although writing a great resume can be tasking, you can rest assured that if you use samples on industry-related resumes the writing experience will be much easier.

We wish you success in your job hunting.