Customer Service Agent resume examples

A modern resume example for a Customer Service Agent position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Customer Service Agent Salary

/ year
Avg. Base Salary (USD)
k $
k $
k $
k $
k $
/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Customer Service Agent?

Career Paths

Explore the most common career paths for Customer Service Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Customer Service Agent
Administrative Assistant
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Senior Customer Service Representative (CSR)
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Customer Service Manager
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Executive Assistant
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Office Manager
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Sr. Administrative Assistant
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Director of Operations
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General / Operations Manager
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Project Manager, (Unspecified Type / General)
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Expert pointers and recommendations for an effective Customer Service Agent job resume.

To have a Customer Service Agent career, you have to be captivating among other job seekers, and to accomplish this objective, you'll need a remarkable Customer Service resume. We are on this page to reveal a couple of helpful tips on making a CV that will present your strong points and expertly turn negative aspects into added benefits.

Common Key Skills and Action Verbs for Customer Service Agent

The most pertinent Customer Service skills you have acquired in your career in the specific field, plus other strengths you consider worth incorporating, should be inserted in a truly promising CV. Ensure they comply with the Customer Service Agent post to get the most of your job application. Look for the most commonly used ones in the following list we've made: international sales support, customer complaint resolution, description and demonstration of products.

Key Skills & Proficiencies

Adobe Systems Adobe Photoshop
Timpani Email
Customer Contact
Timpani Contact Center
Microsoft Exchange Server
Conflict resolution
Apple macOS
Medical Procedure Coding Software
Adobe Systems Adobe Acrobat
Reading Comprehension

Action Verbs

Outstanding Communication Skills
Customer Complaint Resolution
Timpani Chat
Customer Checkout
Description and Demonstration of Products
Human Resource Management Software (HRMS)
Salesforce Software
Multi-Channel Contact Center Software

Stand-Out Phrases for Customer Service Agent Resume

Here are the typical Customer Service Agent lingo hopefuls in the industry include in their curriculum vitaes. Included are tasks and responsibilities that are essential to add to a resume to elevate the chances of success of the job application. Choose the most applicable ones from the list below: customer contact, adobe systems adobe creative cloud, shipping procedures understanding.

Phrases To Use

Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions.
Assisted call-in customers with questions and orders.
Educated customers on promotions to enhance sales.
Answered over [Number] calls per [Timeframe] to meet fast-paced call center demands.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Provided primary customer support to internal and external customers in fast-paced environment.
Conducted CRM tasks to maintain quality assurance satisfaction levels.
Fielded client queries related to services and products for [Number] customers daily.
Took over [Number] inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base [Number]%.
Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
Maintained and updated filing, inventory, mailing and database systems with [Software] and [Software].
Reviewed files, records and other obtained documents to respond to customer requests.

Best Customer Service Agent Resume Objective Examples

A reason statement is an aspect of your personal Customer Service Agent CV that may look not obvious yet still performs an important role in the total feelings towards the job candidate. Hiring authorities recommend you to incorporate the following assertion immediately at the start of your Customer Service CV to achieve the interest to your persistence for the favored job and essential expertise in the corporation's tools.

Motivated Customer Service Agent of [Number] years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success.
Grasps company initiatives quickly as Customer Service Agent, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Communicative Customer Service Agent accomplished in performing technical and non-technical services in [Type] industry. Track record of assisting, researching and resolving all kinds of customer issues. Effective working within team environment with minimal or no supervision.
Flexible Customer Service Agent with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Positive, upbeat Customer Service Agent brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
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