Customer Success Manager resume examples

A modern resume example for a Customer Success Manager position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Customer Success Manager Salary

/ year
Avg. Base Salary (USD)
k $
k $
k $
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/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Customer Success Manager?

Career Paths

Explore the most common career paths for Customer Success Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Customer Success Manager
Vice President (VP), Customer Service
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Customer Experience Manager
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Online Community Manager
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Senior Product Manager
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Product Management Director
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Sr. Product Manager, Software
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Marketing Manager
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Director, Customer Experience
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Get the position you want by writing a brilliant Customer Success Manager resume

It's no secret that the outcome of your job interview fully relies on a primary belief. The Customer Success Manager curriculum vitae plays an essential role here. The list of words used to demonstrate your experience and achieving success in Customer Service is on this site

Typical Key Skills and Action Verbs for Customer Success Manager

Action verbs are special verbs that expound the most pronounced Customer Service talents, necessary for any unmatched curriculum vitae for a Customer Success Manager work position. They should be carefully chosen in keeping with the directives of the firm in your line of sight. Next is a collection of phrases that’ll unquestionably boost your prospects of being recruited: customer retention, field consulting, email marketing campaign.

Key Skills & Proficiencies

Product Development
Compliance Reviews
Articulating Value Propositions
New Product Information
Sales Management
Staff Management
Customer Billing
Technical Consulting
Product Improvement

Action Verbs

Market Analysis
Customer Contact
Customer Retention
Consumer Trends
Software as a Service (SaaS)
Upselling Products and Services
Escalation Management
Restaurant Management

Customer Success Manager power phrases to build your resume

The way to your ideal work begins with making a curriculum vitae. It is encouraged to conform your CV to a selected opening, in lieu of applying one form for all firms. Using keywords can help you move your curriculum vitae on target. If you're trying to get a Customer Success Manager position, you could use keywords such as: sap, research and due diligence, and compliance reviews.

Phrases To Use

Measured customer support success with clear metrics to attain [Number]% of [Timeframe] goal.
Created customer support strategy for team of [Number] to increase [Type] customer retention by [Number]%.
Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Capitalized on $[Amount] in customer up-sell opportunities resulting in [Number]% increased revenues.
Revised department schedules to maximize coverage during peak hours.
Directed [Number] enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
Counseled [Type] distributors on procedures and contract requirements to maximize sales and business profits.
Boosted customer satisfaction by working with [Type] and [Type] teams to address and resolve concerns.
Negotiated short- and long-term contracts with sales associates, franchisees and customers.
Used strategic and tactical approaches to penetrate [Type] accounts.

Best Customer Success Manager Resume Objective Examples

Build the Customer Success Manager CV diligently and begin it with a detailed description of the pertinent competencies and several other elements of your experience. These two solutions will make a high-quality commencement for your curriculum vitae, and your objective will attract the correct attitude of any HR manager in Customer Service.

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Offering strong work ethic and track record of building loyal customer relationships.
Experienced Sales Engineer with [Number] years of success in [Type] industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known for ability to support customers as technical advocate throughout entire sales process.
Experienced Customer Success Manager bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Customer Success Manager role. Skilled in Market Analysis and Market Analysis in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of Product Development and Product Development.
Hardworking and reliable Customer Success Manager with strong ability in [Task] and [Task]. Offering Customer Contact, Customer Contact and Customer Contact. Highly organized, proactive and punctual with team-oriented mentality.
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