Help Desk Specialist resume examples

A modern resume example for a Help Desk Specialist position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Help Desk Specialist Salary

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Avg. Base Salary (USD)
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k $
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/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Help Desk Specialist?

Career Paths

Explore the most common career paths for Help Desk Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Help Desk Specialist
Senior Systems Administrator
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Information Technology (IT) Manager
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System Administrator, Computer / Network
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Sr. Network Engineer
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Information Technology (IT) Manager
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Network Administrator
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Information Technology (IT) Manager
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Information Technology Specialist
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Systems Administrator
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Special guidance to acquire employment as Help Desk Specialist.

Use your expertise and qualifications, incorporating genuine particulars about them in your Help Desk Specialist CV. In order to make your resume far more powerful, include numerous work-related aspects, your qualifications and duties you can take care of, and strengthen it with the proper choice of terminology and action phrases related to Computers Software. Check out the professional examples on our page.

Common Key Skills and Action Verbs for Help Desk Specialist

Highlighting the key competencies that suit a particular vocation and industry, including being a Help Desk Specialist in Computers Software, demands a strong curriculum vitae that an company owner will pay attention to. We tend to suggest bringing in particular action verbs to prove your current working experience to the application’s recipient: technical writing, customer complaint resolution, and desktop support.

Key Skills & Proficiencies

Inventory Checking
Customer Contact
Report Creation
Medical Billing
Technical Writing
Office Management
Service Ticket Tracking

Action Verbs

Customer Complaint Resolution
IT Support
Customer Education
Hardware and Software Installation
System Administration
Equipment Inventory
Customer service expert
Application Support

Help Desk Specialist CV Phrases To Embrace

To find a Help Desk Specialist curriculum vitae to be ultimately professional, you have to secure its correct details. Thereby, we mean that a superior curriculum vitae is required to embody key terms and expressions explaining your current (as well as former) work achievements via the prism of the requirements of the career you may be applying for. For making the approach of writing an amazing resume more effortless, we've made a selection of abilities you have to add: network troubleshooting, staff education and training, sales.

Phrases To Use

Developed and tested new product offerings prior to release to assist development team in bug identification.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
Removed malware, ransomware and other threats from laptops and desktop systems.
Delivered technical sales presentations to prospects and presented benefits and value of insurance products.
Helped streamline repair processes and update procedures for support action consistency.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Initiated shipments to send equipment to clients and tracked return shipments.
Opened service tickets for clients, documenting user information and description of problem.
Fielded help desk customer questions and fulfilled requests.
Collaborated with customer service and sales colleagues to resolve issues.
Assisted customers with instructional support and product troubleshooting.

Best Help Desk Specialist Resume Objective Examples

The very commencement of your Help Desk Specialist CV should be focused on a descriptive objective statement, well-prepared and accurately suited. Be sure the information you decide to integrate is conformed to the needs of the job role in Computers Software.

Articulate Help Desk Specialist with [Number]-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in [Area of certification] and [Area of certification]. Promotes dynamic skills in Citrix and Citrix.
Skilled Help Desk Specialist proficient in supporting hardware and software issues for [Type] computer systems. Specializing in troubleshooting [Type] and [Type] products.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Help Desk Specialist role. Skilled in Citrix and Citrix in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of Inventory Checking and Inventory Checking.
Hardworking and reliable Help Desk Specialist with strong ability in [Task] and [Task]. Offering Customer Complaint Resolution, Customer Complaint Resolution and Customer Complaint Resolution. Highly organized, proactive and punctual with team-oriented mentality.
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