Customer Support Manager resume examples

A modern resume example for a Customer Support Manager position. Based on the best resume writing practices.

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approved by recruiters
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Customer Support Manager Salary

$
65232.76
/ year
Avg. Base Salary (USD)
10%
45710.30
k $
25%
54347.35
k $
Median
65232.76
k $
75%
79403.20
k $
90%
93427.37
k $
$
16.85
/ hour
Avg. Base Hourly Rate (USD)
10%
14.78$
25%
15.46$
Median
16.85$
75%
20.35$
90%
22.89$

What is the Pay by Experience Level for Customer Support Manager?

Career Paths

Explore the most common career paths for Customer Support Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Customer Support Manager
Director of Operations
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General / Operations Manager
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Project Manager, (Unspecified Type / General)
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Technical Support Director
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Information Technology (IT) Manager
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Product Manager, Software
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Operations Manager
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Director, Customer Service
View salaries
Office Manager
View salaries
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
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Compose an eye-turning Customer Support Manager CV to win the post.

To get a Customer Support Manager position, a solid resume is an integral part of achieving success. Your final form should show your skills and experience in Customer Service in a noticeable and captivating manner, and this might be tough for all who have little expertise in making CVs. We're on this website to handle this concern and assist you come up with a particular file which is to be recognized as expected.

Typical Key Skills and Action Verbs for Customer Support Manager

Include descriptive action verbs to highlight the Customer Service savviness you have gained working being a Customer Support Manager. Be certain that the action words' actuality and accurate compatibility with the ultimatums of the work you are interested in. Consider these: appointment setting, performance management, receiving support

Key Skills & Proficiencies

Customer Complaint Resolution
SQL
Order and Invoice Processing
Equipment Maintenance
Sales
Complaint Resolution
Budgeting
International sales support
Multi-Line Phone Talent
Staff Management

Action Verbs

Market Analysis
Customer Contact
IT Support
Customer Retention
Sales Expertise
Performance Management
Report Preparation
Order Fulfillment
Application Support
Upselling Products and Services

Customer Support Manager Resume Phrases To Embrace

It is now verified that integrating various words and phrases to your CV can aid you to acquire the position as a Customer Support Manager a lot faster and effortlessly. We've figured out what words and phrases you should include in the resume to raise your chances when you want to get a profession of Customer Support Manager: crm, strategic sales knowledge, sales goals.

Phrases To Use

Measured customer support success with clear metrics to attain [Number]% of [Timeframe] goal.
Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
Built strong relationships with field operations team to support business development opportunities and improve service.
Devised recommendations to streamline and simplify customer support system, improving response time by [Number]% and reducing [Timeframe] operating costs by [Number]% .
Generated, compiled and distributed [Timeframe] reports of sales leads and up-sell opportunities.
Reviewed [Type] data for completeness and accuracy while resolving discrepancies.
Reviewed and resolved [Type] issues to diminish product discrepancies
Reconciled pricing and database issues resulting in $[Number] savings.
Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.
Improved standard operating procedures by [Action] to create maximum customer satisfaction and facilitate regulatory compliance.
Automated document flow by maintaining special customer requests, call logs, sample results and invoicing data into [Software] database.

Best Customer Support Manager Resume Objective Examples

The first element of your eye-catching Customer Support Manager resume must have a well-developed and attentively adapted objective statement. Write your significant skill sets and useful knowledge of the aspects of Customer Service, and it may secure success to your curriculum vitae.

Diligent Customer Support Manager with experience managing phone, online and consultative communications with customers. Proactively identified [Type] opportunities and built strong relationships with current and prospective customers to achieve [Result]. Consistently exceeded customer support and service expectations by resolving issues quickly.
Well-qualified Customer Support Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Customer Support Manager role. Skilled in Market Analysis and Market Analysis in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of Customer Complaint Resolution and Customer Complaint Resolution.
Hardworking and reliable Customer Support Manager with strong ability in [Task] and [Task]. Offering Customer Contact, Customer Contact and Customer Contact. Highly organized, proactive and punctual with team-oriented mentality.
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