Passenger Service Agent resume examples

A modern resume example for a Passenger Service Agent position. Based on the best resume writing practices.

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approved by recruiters
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Passenger Service Agent Salary

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Avg. Base Salary (USD)
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/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Passenger Service Agent?

Career Paths

Explore the most common career paths for Passenger Service Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Special tips and advice for a productive Passenger Service Agent job CV.

Having a Passenger Service Agent employment in Transportation can be stressful, but it doesn't mean you need to quit. With our support, completing the initial step - building a Passenger Service Agent CV can become an enjoyable experience. Conform with our strategies in regard to qualifications and competence to be covered, and you will be able to keep away from typical mistakes.

Typical Key Skills and Action Verbs for Passenger Service Agent

Whenever you transfer your curriculum vitae to company owners or recruiters in Transportation and aim at becoming a Passenger Service Agent, make sure you highlight distinct skill sets that are relevant for the targeted job role. You will find action verbs and main competencies we present for this sphere: customer complaint resolution, check-in procedures, and boarding gate procedures.

Key Skills & Proficiencies

Inventory Management
Customer Checkout
Passenger Assistance
Flight Safety
Transportation Information
[Area] operations expertise
Inventory Control
Customer Service Management
Upselling Products and Services

Action Verbs

Baggage Handling
Customer Complaint Resolution
Customer Contact
Cash Handling
Telephone Reservations
Hotel accomodations
Travel Bookings
Friendly service mentality
Sales Expertise
Database Software

Passenger Service Agent Resume Phrases To Use

Trying to find a vocation may be time-consuming, particularly if you cannot fully grasp what's wrong and no one approves your applications for a Passenger Service Agent job position. We advise you to examine your CV thoughtfully: perhaps it's required to insert a certain amount of keywords and phrases there, for example, upselling products and services, employee training, flight safety.

Phrases To Use

Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Utilized [Software] to input all key data into hotel's database system.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Oversaw employee work schedules and delegated daily assignments.
Greeted passengers and provided boarding instructions.
Maintained team compliance with [Agency], [Agency] and [Agency] standards.
Provided IT and software trouble-shooting support to rest of the organization.
Recruited, trained and guided team members to offer every passenger top-notch service and support.
Collected baggage charges and accepted baggage for check-in.

Best Passenger Service Agent Resume Objective Examples

Becoming qualified enough and developing necessary knowledge is good, but in certain cases this isn't satisfactory to have a Passenger Service Agent position or some other job in Transportation. Also, you are expected to be determined and indicate you'll be able to apply your skill sets by providing a powerful objective statement to your resume.

Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.
Knowledgeable airport services professional with [Number]+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
History includes managing customer service, sales and operational areas for [Type] airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Passenger Service Agent role. Skilled in Baggage Handling and Baggage Handling in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of Inventory Management and Inventory Management.
Hardworking and reliable Passenger Service Agent with strong ability in [Task] and [Task]. Offering Customer Complaint Resolution, Customer Complaint Resolution and Customer Complaint Resolution. Highly organized, proactive and punctual with team-oriented mentality.
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