Help Desk Administrator resume examples

A modern resume example for a Help Desk Administrator position. Based on the best resume writing practices.

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approved by recruiters
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Help Desk Administrator Salary

$
49032.24
/ year
Avg. Base Salary (USD)
10%
32407.39
k $
25%
39968.08
k $
Median
49032.24
k $
75%
56294.19
k $
90%
64216.93
k $
$
19.85
/ hour
Avg. Base Hourly Rate (USD)
10%
15.50$
25%
17.46$
Median
19.85$
75%
24.37$
90%
28.88$

What is the Pay by Experience Level for Help Desk Administrator?

Career Paths

Explore the most common career paths for Help Desk Administrator. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Help Desk Administrator
Senior Systems Administrator
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Information Technology (IT) Manager
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System Administrator, Computer / Network
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Systems Administrator
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Network Administrator
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Support Technician, Information Technology (IT)
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Network Engineer
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Network Administrator
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Systems Administrator
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
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Design an impressive Help Desk Administrator CV to win the position.

To have a Help Desk Administrator position, an impressive CV is an integral part of positive results. Your overall file should indicate your abilities and competence in Computers Software in an apparent and engaging manner, and this can be troublesome for someone who has limited expertise in designing resumes. We are now on this site to handle this difficulty and assist you come up with a distinctive doc which is to be discovered for certain.

Dominant Key Skills and Action Verbs for Help Desk Administrator

Despite the industry in which you look for a position, should it be Computers Software or some other sector, it is necessary to provide your key skills in the CV you will submit. Also, you could use a variety of action verbs that define your expertise and prove that you conform to the Help Desk Administrator role. For instance, you can add the following key phrases: problem resolution, technical issues analysis, supply inventory.

Key Skills & Proficiencies

SQL
System Configuration
End-User Training
Service Desk Team Management
Support policy planning
Client Relationship Management
Application Support
Desktop support
Mac Systems
TCP/IP

Action Verbs

Citrix
ServiceNow
Hardware and Software Installation
Ticket Management
Detailed Documentation
Report Analysis
Customer service expert
Data Recovery
Software Diagnosis
Technical issues analysis

Help Desk Administrator power phrases to build your resume

Even when you're assured that the Help Desk Administrator job role is perfect for you, you are required to first engage an employer with your curriculum vitae. You will discover specific phrases, the use of which is almost required for a selected opening CV. For example, it can be a wise course of action to incorporate: application support, desktop support, or report analysis.

Phrases To Use

Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to [Software].
Managed high levels of call flow and responded to [Type] technical support needs.
Assisted customers with product selection based on stated needs, proposed use and budget.
Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
Used [Type] ticketing systems to manage and process support actions and requests.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Researched, resolved and followed up on customer issues, earning [Number]-star customer review rating.
Developed and maintained technical expertise in [Area of expertise] and [Area of expertise].
Trained new employees on support processes, procedures and knowledge base.
Processed average of [Number] inbound and outbound technical support calls.
Troubleshot [Type] and [Type] hardware issues and worked with service providers to facilitate repairs for end users.
Mentored other technologists and support professionals to provide professional development and skill enhancement.

Best Help Desk Administrator Resume Objective Examples

The start of your Help Desk Administrator resume must comprise of a well-crafted and top-notch objective statement, in which you point out your gifts and duties you can handle, associated to the Computers Software. Such careful tailor-making significantly provides you with an advantage and introduces your resume to the HR.

Efficient Help Desk Manager with [Number] years of comprehensive experience in IT industry. Outstanding problem-solving and troubleshooting skills with superb leadership abilities. Effectively managed technically diverse staff through delivery of high-level, consistent and responsive help desk services. Mastery of [Software] and [Software].
Accommodating Help Desk Administrator with [Number] years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing and troubleshooting computers and peripherals. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff.
Logical Help Desk Administrator with [Number] years of experience managing and supporting service desk environment. Successfully delivered customer service and technical operations expertise in [Type] industry. Comprehensive knowledge of computer hardware and peripherals, [Type] operating systems and internet protocols.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in Help Desk Administrator role. Skilled in Citrix and Citrix in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of SQL and SQL.
Hardworking and reliable Help Desk Administrator with strong ability in [Task] and [Task]. Offering ServiceNow, ServiceNow and ServiceNow. Highly organized, proactive and punctual with team-oriented mentality.
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