Customer Service Team Leader resume examples

A modern resume example for a Customer Service Team Leader position. Based on the best resume writing practices.

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approved by recruiters
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Customer Service Team Leader Salary

$
49935.60
/ year
Avg. Base Salary (USD)
10%
35296.57
k $
25%
41473.09
k $
Median
49935.60
k $
75%
61914.32
k $
90%
74590.59
k $
$
15.75
/ hour
Avg. Base Hourly Rate (USD)
10%
10.07$
25%
12.35$
Median
15.75$
75%
19.31$
90%
22.62$

What is the Pay by Experience Level for Customer Service Team Leader?

Career Paths

Explore the most common career paths for Customer Service Team Leader. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Customer Service Team Leader
Customer Service Manager
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Office Manager
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Operations Manager
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Administrative Assistant
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Senior Customer Service Representative (CSR)
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Customer Service Manager
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Operations Manager
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Director, Customer Service
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Office Manager
View salaries
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
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Professional guidelines and advice for a productive Customer Service Team Leader job resume.

To guarantee the favorable outcome of your Customer Service Team Leader resume, the best advice is to include job-relevant facts from your professional track record in Customer Service, systematize them in an unambiguous presentation, introducing action verbs and a sensible objective. See the examples included on our website to be sure you follow your desired career path.

Dominant Key Skills and Action Verbs for Customer Service Team Leader

To accentuate your skill sets and working experience gained in the Customer Service, it's necessary to outline the outcomes of your work. To help make the outline appear a lot more alive and captivating, recruiting professionals advise applying action expressions. Regarding a Customer Service Team Leader, we highly recommend bearing in mind these words and phrases: client relationship management, product knowledge, customer retention.

Key Skills & Proficiencies

Customer Complaint Resolution
Customer Checkout
Accounting
Claim and Billing Resolution
Refunds Exchanges and Adjustments
Inventory Control
Sales
Risk Management
Client Relationship Management
Hospitality Best Practices

Action Verbs

Inventory Management
Customer Contact
Order Correction
Description and Demonstration of Products
Customer Retention
Processing Item Returns
Sales Expertise
Enterprise Resource Planning (ERP)
Purchasing
Financial Reporting

Customer Service Team Leader Resume Phrases To Use

What makes a highly effective CV to obtain a Customer Service Team Leader role? Definitely, past experience is a great thing to have, but a lot of company owners will not even look at your application without certain crucial phrases and terminology. Think of implementing several of these in your resume: guest complaint resolution, enterprise resource planning (erp), payroll processing.

Phrases To Use

Used [Software] to keep records of customer interactions, customer accounts and file documents.
Attracted potential customers by answering [Product or service] questions and suggesting information about other products and services.
Initiated up-sell techniques to increase sales, boosting sales [Number]% in [Number] [Timeframe].
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Recommended new [Type] products, resulting in [Number]% increase in revenue in [Year].
Handled client inquiries with exceptional professionalism and enthusiasm.
Prevented key account losses by researching discrepancies for corrective action.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Evaluated benefits for each caller to determine service needs and address concerns.
Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Best Customer Service Team Leader Resume Objective Examples

To ensure the most beneficial outcome when you are making an application to become a Customer Service Team Leader and presenting your resume, it's good to analyze the curriculum vitae twice and figure out if you have integrated an objective statement to the paper's top. Defining your skills and qualifications in Customer Service will allow HR experts to quickly appreciate your practical experience.

Results-oriented Customer Service Team Leader possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with [Number] years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations, [Software] and [Software].
Top-performing Customer Service Team Leader with over [Number] years of comprehensive experience providing accurate and friendly processing for all customer interactions and transactions. Recognized for increasing sales by [Number]% through [Action] and [Action]. Offering exceptional talents in using available resources efficiently to assess customers’ issues and recommend valid solutions.
Well-qualified Customer Service Team Leader proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Flexible Customer Service Team Leader with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Hardworking Customer Service Team Leader accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Customer Service standards and best practices.
Energetic and reliable Customer Service Team Leader well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
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