Call Center Agent resume examples

A modern resume example for a Call Center Agent position. Based on the best resume writing practices.

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Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.
Rated 4.5/5 out of 67 reviews
This resume is created in 7 minutes.

Average Call Center Agent Salary

/ year
Avg. Base Salary (USD)
k $
k $
k $
k $
k $
/ hour
Avg. Base Hourly Rate (USD)

What is the Pay by Experience Level for Call Center Agent?

Career Paths

Explore the most common career paths for Call Center Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

Call Center Agent
Administrative Assistant
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Senior Customer Service Representative (CSR)
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Customer Service Manager
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Call Center Manager
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Customer Service Supervisor
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Operations Manager
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Call Center Supervisor
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Call Center Manager
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Systems Administrator
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More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Get brought on board by any company with a crystal clear and meaningful Call Center Agent curriculum vitae.

Determine the most effective way to get selected with expert advice on creating a powerful Call Center Agent curriculum vitae. Involve as many appropriate points as you can, add job-specific terminology and verbs, and illustrate the vocational working experience in Customer Service extensively. Look through the professional samples on our website to obtain the full story.

Dominant Key Skills and Action Verbs for Call Center Agent

Embrace descriptive action verbs to focus on the Customer Service competence you have earned working being a Call Center Agent. Be certain that the action words' actuality and exact compatibility with the requisites of the posting you have in your sights. Consider these: communication skills, [number] wpm, case management

Key Skills & Proficiencies

Customer Contact
Description and Demonstration of Products
Customer Retention
Problem-Solving Skills
[Number] WPM
Performance Improvement
Account Maintenance

Action Verbs

Customer Complaint Resolution
Customer Checkout
Microsoft Office
Cash Handling
Refunds Exchanges and Adjustments
Sales Expertise
Customer Service Optimization
Calm disposition
Logging call information
Typing [Number] wpm

Power Words and Phrases That MUST Be on Call Center Agent Resume

Trying to find a job opportunity might be time-consuming, notably if you cannot figure out what is wrong and nobody accepts your applications for a Call Center Agent job role. We recommend you to review your resume carefully: perhaps it is necessary to put in a number of keywords and phrases there, like resolving issues, processing customer requests, sales expertise.

Phrases To Use

Maintained customer satisfaction rate of [Number]%.
Described and explained details about over [Number] [Product or Service] options to inform customers and guide purchasing decisions.
Answered customer questions regarding merchandise and pricing.
Maintained high levels of customer satisfaction and retention by [Action] and [Action].
Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Conducted CRM tasks to maintain quality assurance satisfaction levels.
Fielded client queries related to services and products for [Number] customers daily.
Took over [Number] inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base [Number]%.
Corrected issues by giving agents targeted and highly constructive feedback.
Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from [Number]% to [Number]%.
Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.

Best Call Center Agent Resume Objective Examples

Among the finest solutions to earn the Call Center Agent placement in Customer Service, productive candidates mention an adequately developed objective statement including the qualifications and abilities that agree with the position's standards. Submit one at the outset of your resume to boost the probability.

Practiced Call Center Agent with more than [Number] years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while ensuring compliance with company standards and mission.
Service-focused Call Center Agent bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles.
Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.
Intuitive professional proficient in [Software] and [Software]. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage [Number] years of [Area of expertise] and [Area of expertise] related experience to boost call center performance figures.
Communicative Call Center Agent accomplished in performing technical and non-technical services in [Type] industry. Track record of assisting, researching and resolving all kinds of customer issues. Effective working within team environment with minimal or no supervision.
Flexible Call Center Agent with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
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